It sort of is HD's fault and sort of isn't. When they say they are sending
one of "their" people to do something, they are simply sending some
contractor who they really don't know that they were able to get in touch
with. There's really little more relationship than that. Then they go by
feedback. If someone gets a lot of complaints, then they cease to be a
"Home Depot" contractor.
My brother had 15 years of experience in building and remodeling before
he started working on his own. He went to home cheapo to find out
about being a 'contractor' for them. They pay *way* below market rate
so the installers they employ are probably below market ability.
Why are you complaining about their skills? They know how to use a tape
measure. Evidently, you don't or you would have measured the door yourself.
Yes, even people that speak a foreign language can learn to use a tape
Those damned furriners probably use millimeters anyway.
"False advertisement" is an illegal trade practice, such as "bait and
switch", not what you experienced. You don't sue people for it.
False advertisement is practiced by every car dealer in town. They
advertise cars at a certain price that are not really for sale at that
price. If you ask, they point to the "stock number" in the advertisement
and say it is no longer available.
If you read my original post below:
was told by the salesman that they would have to send a measurer to my
home and there would be a $30 charge, which would be deducted to the
price of the new door, if they do the installation.
Pretty simple, you get what you pay for. There is nothing magical about
big box stores. They pay low wages but spend lots on spin telling you
how qualified everyone is. HD charged you $30 so they probably paid $15
to the estimator. How professional and wonderful do you expect them to
be for that price?
I was looking for a professional man or woman, who
What about the common "give and take" language (where one part gives
you something and the other part takes much of it back)? I seem to
remember Home Depot doing that with "EVERYTHING 25% OFF!!!" and in
small print "10% on power tools".
Why didn't you just remove the door and bring it to HD. If you can
remove the door you are also capable of putting in the new one. In
any case there are only three items that can go wrong - the glass
panel, the screen or the latch, all of which are easily DIY
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