My GF just had Home Depot do an estimate for a new roof
for her house. They are selling her 50 yr shingles and promises
for a super job that will be completed in one day. She has
already signed a contract and won't tell me what they are
charging her. No one else did an estimate for the work.
Comments? And what level of quality can she expect?
Ok..first of all, Home Depot actually has NO installers...none..
They are going to use the cheapest labor they can find, meaning, a roofing
company that will do the job as cheap as possible, and still allow HD to
She could have probably saved a bundle, by doing herself, what Home Depot
did, and thats hiring the company herself.
Home Depot sells Trane AC too right?
They simply offer one for display, and subcontract out with the authorized
Trane rep in the area to do the installations for less than they would
normally, but charge the homeowner more than the same company would have,
installing it at normal prices....
Its all about one thing...convience.
They lied, or she misunderstood. However, most roofing contractors use the
cheapest labor they can get, too. When I had my roof done, I had the feeling
that all the workers would run if somebody came to the house and asked for
I got the same story from HD. Doing a search, I found that HD had purchased
Installed Products USA (which I guess is a nationwide roofing company). Does
this mean that all of the roofing projects are handled by IPUSA and
technically HD employees? HD gave a big song and dance about how they were
changing their At Home Services image by buying out the sub-contracted
companies that performed well so they would be HD employees with HD
standards. Their claim was that they were starting with the roofing group
first, then would expand to other services.
I've had a very frustrating time with the "Installation Consultant" (i.e.,
used car salesman in HD uniform). After all of the promises, when it came to
contract time, not everything was listed and those that were listed, were
often incorrect - and passed off as either a 'typo' or his retraction saying
'he never said that'.
I hope the sales thing is just that - sales. All sales are nothing more than
smoke/mirrors. But assuming the new way of services is correct, are the
project managers and workers any better? Does anyone here have any inside
experience as to this supposed new HD way?
I have yet to locate firm proof of that.
Trane, is owned by American Standard, and they sure dont own them.
They do. Local, registered, licenced (if only for a short time) Trane
Now...if you have ever worked in the trade, seriously, you know that Trane
is overpriced for what you get. Imagine if an installer, has to do it for
less than normal, with a pretty good chunk of markup going to the real third
I dunno about you, but if I went to work one day, and was told I got a pay
cut, but had to churn out more work, its time to find a new line...
she can expect the cheepest job they (home depot) can get. That means
low-end materials, low-end labor, and low end results. A 50 year warranty on
the shingles is meaningless. It only covers the shingles if they are
properly installed, and even then, only covers the shingles (noth the labor,
underlayment, or damage to the structure when the poorly installed shingles
leak). As an example, most shingles specify a distance from the edge that
nails should be, and a set number of nails per shingle. They also specify
the amount of overlap for each row, how much gap to leave at the end of a
run, what type of underlayment, roof pitch, etc. the shingle is supposed to
be used with. If you don't believe me, go to the Depot, and actually look at
a package of shingles. Most brands print it right onthe package.
Now imagine that you're some college kid getting paid 8-10 bucks an hour
to install a roof. chances are good its either really hot or really cold
(just because thats the way the world works). Just for fun, climb up on your
roof and just sit there for an hour or two - you'll be amazed at how
cold/hot it gets up there. Now imagine that you have to handle the shingles
(they're either frozen or hot enough to burn), place them in exactly the
right spot, and put in nails at the right places and the right depth.
Remember, this is all for a few bucks an hour...... What quality of work do
you *think* they're going to do?
Whoa whoa whoa, You forgot one thing. #1 Your right Home Depot has no empoyees
that do their work. #2 Quality depends on which crew you end up with. #3 Not
all people contracted by Home Depot do a lousy job.
Some guys in the trades actually take pride in their work. I know they are few
and far between but it is true. How to protect yourself from getting shoddy
workmanship is another story. It is true some roofers can do a roof in a day
with out compromising quality and yet it is true some crews can botch a roof
job so bad it will leak more when they are done then before you did anything.
The good news is you have the backing of Home Depot and the 2 mill liability
insurance they require their contractors to carry.
I would know I am one of them!
True, BUT, that is not the way the world works and you know it.
2 million? thats all?
BTW, if it matters, once HD has your money, you play hell getting
satisfaction, whereas a smaller company, that relies on its good reputation,
will be willing to fix a botched job much faster.
I should know..I have already started to service some of the crap Trane
installs done a while back by HD subs..
to cancel, take advantage of it. Have her ask for references, licenses,
insurance. This will most likely prove what the others have said per HD NOT
having their own crews. It's her HOME, something not be messed with-called
piece of mind.
Politicians & diapers are filled with it & both should be changed regularly.
My sincere thanks to all who have offered their
opinions. Despite all the negative comments, she
has decided to go ahead with it. I am hoping her
experience is close to the better one that a couple
of you have reported. It could certainly happen.
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