Hope some AC guys are listening in today. We are building a new house in
Bastrop Texas and have had a multitude of problems with the builder which I
won't go into here. One issue is, we paid for an upgraded HVAC system which
consists of the VS8000 furnace and the 38TBD condensor. I have watched the
installation like a hawk since so many other things were done poorly. First
thing I noticed was the thermostat wiring was only a five wire stat wire.
I quickly indicated to the builder that this would no fly with the
Thermidistat. Shortly thereafter I was told here I should be looking at the
Infinity Control. I then told the builder that is what I wanted and would
pay the 300.00 difference he later quoted. He called his "hotshot AC house"
and put me on the phone with them and they had never heard of this (oh
great!) He then asked me why I thought the wiring was inadiquate and I
explained I wanted the better functionality for the humidity control which
is importent here and had paid for the thermidistat. He then told my
builder that one of there guys was going to school for the Infinity. Well,
the months went on and we are nearing final completion. I reminded the
builder one more time to tell them I wanted the Infinity. I went over there
and they have installed a thermidistat, on a five wire connection..Nothing
connected to the second stages, nor nothing connected to the humidity
control. The system works, but only runs on low speed fan and the manual
fan control does not work. Is there a number I can call Carrier, since this
is there expensive system do they have a rep who can check to see if the AC
people were qualified to install it and/or might want to come and inspect
the installation? I paid a lot of money for this and don't want to get
screwed. Being this guy was chosen by my builder I have little recourse
with him directly..
Thanks for taking the time to read and I really appriciate any help.
Geese im a HO , " home owner" but can`t you just call CARRIER, Its
an 800 # . In your brochure or online !
So dont pay till it is right.
Infinitty ;;;;; must be verified, completely. Or do not pay, that
simple. Remember now Im a HO, but Id check Hi - low, humidistat, Low
run, offset, offset pass, High temp. And I KNOW NADA , But I am
getting one soon.
You need independant verification !!!!
Hello M. Ransley..
Yes I am a homeowner but do know a little bit about HVAC. My dad was the
foreman of a large AC/mechanical shop in Las Vegas so grew up around it. I
specifically instructed them as to what features I was after(multi speed and
independant humidity control) when I told them I wanted this system. Plus,
they installed the Thermidistat (very expensive) and did not even hook up
the features the make it what it is. It is basically hooked up like a
single stage, normal cheapie setback thermostat and does not even appear to
work correctly. The AC comes on, the fan runs very slowly and doesn't ever
ramp up.. I told them when they prewired the house that the wiring would
not work, and they looked at me like deer in headlights. Not sure if it was
because they were shocked I know as much as I do, or maybe they didn't know
what the hell I was talking about. Now, I know they are licenced, but don't
they have to be approved by Carrier to install this system?? The biggest
red flag was when they had never heard of the Infinity Control. There are
several 800 numbers on their page, and as for a "brochure" I don't have any
documentation as of yet. As mentioned in another post we may end up in
court with this builder for other issues, but for what he charged me to
upgrade his standard builder quality 12 SEER system to this, I want to make
damn sure it's right..Plus, I told them I would pay the upgrade to the
Infinity Control, which should have been a "no brainer" for them. The
system had the adequate "four wire lead" for this, plus by using the
furnace, AC and control takes away most of the brain work on setting it up.
Just the fact that they installed the Thermidistat and wired it like they
did really concerns me. That is why I would like to call someone at
Carrier, at the proper channels, tell them my story, and tell them who
installed it and see if they want to have a look..Another thing that I am
not sure as to why this happens, but the system has a large media filter
upstairs in the plenum. when the system is running on low (the only speed
it has right now) you hear a howling sound from the largest of three
intakes. I got up on a ladder and the grill itself was making the sound and
when I opened it the sound went away. Closed it back again and it started
and I could feel the grill vibrating. The vent is huge and is one of three
which of the other two are smaller in bedrooms.
My original post was hoping some of the competant AC guys might be able to
direct me to where I should go next. I know a lot of the AC guys from
alt.hvac are always talking about "cleaning up after a hack" so hopefully
might be of assistance. Being I did not hire this company directly and am
having such problems with my builder it seems the best way for me is to go
Thanks so much for listening...
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