I've had to go to a HF about 30 minutes away (with no traffic) but
yesterday I saw the HF sign up in a shopping center about two miles
away. I also saw employment ads for several new HF stores in the Bay
Area. Redwood City, Santa Clara (San Jose), and Dublin, are getting new
Their store in Newark (CA) that I've been going to is very poorly
managed, so hopefully the one near me will be better. Last time I was in
the Newark store, there was one cashier open, with a long line, and five
employees (including two cashiers and an assistant manager) having a gab
fest behind another register. When it was my turn, the cashier said,
sorry I'm closed, and another cashier opened and immediately had a long
line. I gave up and told the cashier, "you can have someone put all this
stuff back, I'm not waiting a second time in a line that long."
If I see people standing around I ask to see the manager. If he was
part of the laziness I ask him to write his name down and the name of
his district manager and phone number.
This leads to FAST service and retrains the idiots.
If you ever have a complaint with anyone tell them to write their name
down 50% refuse, and thats a second complaint.:)
if more people complained service would be better.
In a long slow moving line yell if this line moved any slower it would
be going in reverse....
My local HF has 2 cashiers by the front door and kind of a manager's
counter, with a register, tucked into a corner a little way's away.
Most times, as soon as one of the 2 main lines gets a little long,
they call someone to open the other.
Last weekend I was 3rd in line at the one cashier that was open. The
other cashier was on the phone. Just as the first customer finished
up, making me 2nd on line, a manager went behind her counter and said
"I can help whoever is next over here". As I started to walk over
there, passing the cashier that had been on the phone, she said "I can
help you right here."
I stopped at her register and then glanced over towards the manager's
counter to say thanks. She had a genuinely hurt looked on her face. We
all got a big laugh as barbs were tossed back and forth about
I've never had need to complain about the customer service at my local
I dunno, the WalMart near me has excellent service with lots of cashiers
open at any time. Compare that with the local Super K, which has pitiful
service. I can't believe how long it takes to ring up a few items at K
Then if you pay by debit, the freakin' machine runs a damn survey. What
is your zip code? Did the cashier mention the discount cards? How did
you hear about K Mart, etc. Each question has to be answered before you
can go to the next screen. And then it prints a receipt that is a yard
That's really funny. My Walmart with many cashiers, and very long
I absolutely hate the thought of going there.
My grocery, the Giant Eagle near my house, has the greatest line
Its very rare that I have a person in front of me. Other branches are
not the same.
That varies and can change in an instant. I've gone into our 'WalMart and
there would be 2 or 3 cashiers looking for customers to check out. I'd walk
past them to get what I wanted and return in just a couple of minutes and
they would be inundated. Each lane would have four customers waiting in line
with full carts. They also eliminated the self checkout lanes. I hate them
and refuse to use them in any store.
Ever been to a store where this happens:
You: Do you take debit cards?
Them: No, but there's an ATM right over there.
You: Push the beep buttons and find out there's a $2.50 charge to
Them: Smiling behind the counter 'cuz they just made some extra money
on the sale.
I left my stuff on the counter and bid them "Farewell" the last time
I tease the clerks at mine about running out of the flashlights. They
post signs on the door when they are out. When I was down south over
Xmas, I stopped at the HF there to get some stuff to work on the house,
and I noticed a big box of the colored flashlights, off the hang-cards.
Asked the clerk about it, and he said the clerk that did it caught hell
from the manager, since they weren't allowed to substitute the colored
ones any more.
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