I'm not sure what you mean by "HD is much more lenient".
Either the bar code is in their system and they'll take it back or
it's not and they won't. Same with Lowes.
If I'm turned away from the Returns desk at Lowes or HD, I simply take
the item to the other one.
What one doesn't take back the other does because I either bought it
at one or the other.
BTW...here's an example of how HD isn't so lenient.
A few years ago I bought one of these Husky painters tools, which
comes with a lifetime guarantee:
The tool comes with 2 screwdriver bits clipped into the handle.
Last week I cracked the blade while prying something with it, so I
took it with me to trade in the next time I went to HD.
When I brought my old (and very beat up) tool along with a new one to
the Returns desk to swap them, the clerk took the screwdriver bits out
of the new tool because my old one didn't have the bits. She put the
bits into the handle off my old tool before putting the "defective"
label on it.
Did she really think I was exchanging the old cracked one for a new
one just to rip off a couple of screwdriver bits? I just chuckled...
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