gas logs won't light

I have a Vermont Castings VF25 indoor gas log free-standing stove. I have never used it and it came with the house. I tried starting it last night but was unsuccessful. The gas company representative was there today messing around with it also. He confirms gas getting to it and spent 30 minutes attempting to purge the line. You can smell and hear the gas. The ignitor sparks but the burner doesn't light.
I was going to try and light it manually but access to the burner or thermocouple is prevented by the front cover. I have tried finding the manual online but it looks like the company is out of business.
Any ideas?
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badgolferman wrote:

I do not have this log set, but this sounds like a bad thermocouple. One thing to check is to make sure there is no dust by the pilot light housing. Use some caned air and shoot it across the pilot housing and thermo coupling.
The front cover should come off to gain access to the thermocouple.
Chris
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Chris wrote: ...

... Possibly LP orifices instead of NG (or vice versa depending on OP's actual fuel source)???
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badgolferman wrote:

Maybe it's not getting air. Look for some form of carburetor and see that the air intakes are clear of spider webs, etc.?
Surprising that the supposed expert (the rep) couldn't figure it out though.
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Matt wrote:

I got it to work by disassembling the front cover and unscrewing the front screen and gaining access to the pilot light. I lit the flame with a lighter and the the thermocouple heated up enough to let the gas flow freely.
The gas company representative could not gain access to the innards due to the front screen which was not readily removable. He was trying to light it with the ignitor and it hadn't been lit in a long time.
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