depending upon what the installer did, the door may be exactly like the
last one, just that you are now noticing it. On the top panel you have
an adjustable roller, that adjustment may be all you need to send that
top panel plum. But, if you have a very low ceiling, you may be stuck
with it. Some adjustments can be made, but, from the sound of it you may
have to live with it. As long as you don't hear buckles or binds you are
fine. No problems...
Okay, the installer came out today. He looked at it. He noticed the
slight tilt, but also said it was almost unnoticeable. He said that
he couldn't see anything he could do with the garage door that would
adjust the slight tilt. He said that there is a thin beam (strip of
wood) across the top of the garage door (too far back) that is making
it close further back, making the tilt. A builder situation. He said
that it might have been there with the previous door, that we just
didn't notice it. Basically he was saying that there was nothing he
He presisted. He said that the only thing he could think of doing was
trying to move that strip of wood forward. I said to go for it. He
pried that strip of wood off, then moved it forward and nailed it
down. Then he said he adjusted the genie a bit forward (I didn't see
what he did there).
He tried the door a few times. It seems better.
It seems the thin strip of wood, that is the top of the door, just
needed to be moved forward.
I wonder what you guys think abou this.
If it was hitting there and before plumb of the rest of the track, then
that implies it must have been there before as well (and as another
said, you never noticed until the new door brought your attention to it).
Sounds like did what was needed.
No, when mine was installed the installer noticed the same thing and
placed some shims between the roller and the door to correct. Must be
a common problem because the shims were cut to fit the footprint of
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