You've got to read this. Dupont is selling laminate flooring exclusively
thru Home Depot. It comes with a 30 year WEAR warranty but if there is a
manufacturing defect and that isn't discovered and reported within 6 months
of purchase you get zilch.
They must pay their lawyers extra to dream up this.
The average consumer sees '30 yr. warranty' and assumes it's a good
product. Unfortunately, the manufacturer words the small print to get
them out of any further responsibility. First and foremost, they'll
expect 'professional installation' yet they stack their products to
the ceiling in a 'Do--It-Yourself' warehouse. They know who is buying
and installing this stuff. Disregard the WEAR warranty and look for
the best warranty on workmanship. Reward quality.
Your sentence is ambiguous. For what do you get zilch? The defect or
its wearing out?
It says: *Manufacturing: In addition to the our Original Limited 30
year residential warranty, We warrants our product against
manufacturing defects that exist in its product prior to purchase by
the consumer. Any manufacturing defect must be reported prior to the
product installation or, under any circumstance, no later than six (6)
months after the date of purchase in order to be covered under this
warranty. We will replace any such defective material at no additional
cost to the customer. Any damage that might occur during shipment is
the responsibility of the shipping company.
Note the second and third word. "In addition". So the 30 year
warranty is unaffected by this paragraph.
So, there is no problem, right?
You've got to be kidding. I've heard plenty of laminate manufacturing
defect problems that show up years after installation. Glue between layers
failing, crumbing particle board, etc. In that case you get zilch unless it
shows up during the first 6 months of ownership. I've read many, many
laminate warranties. I have never run into anything like this. So if the
factory tries a new cheaper process they only have to make sure it holds up
6 months under this warranty.
That was not my point. You ridiculed the WEAR warranty. You put wear
in all caps. Then you brought up the defects warranty that is only
for 6 months as if that weakened the wear warranty. Your sentence was
at best ambiguous. The defect warranty is "in addition" to the wear,
or the WEAR warranty.
If you don't like the defects warrranty, complain about that without
making it seem there is something wrong with the wear warranty.
You may have made a good point on the defects warranty, but you ruined
your point by tying it to the wear warranty, which IS 30 years.
Here we can often post back and forth, but in many cases , you only
get one chance to make your point.
You need to re-read the fine print. There are two warranties. One
that covers defective material that will not be covered after 6 months
if you decide to install it anyway, and one that lasts for 30 years if
no defects have been detected by Dupont in the first 6 months.
By my reading, if there is a hidden defect that takes longer than 6 months
to show up you are screwed. Not all defects are visible out of the box. A
new glue used in manufacturing could take years to fail. If it is deemed a
manufacturing defect you have no warranty for that type of defect beyond 6
months making the 30 year wear warranty useless.
I would invite you to read Mannington and Shaw laminate warranties. They
guarantee their product for a certain length of time. and don't cut off the
warranty because the product turns out defective years later. Of course you
are not supposed to install obviously defective laminate that is obviously
defective out of the box. That makes sense. But there is no out for them
that says... hey, the laminate is defective and because it is 6 years old
you get zilch.
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