dripping bathroom faucet


Hello,
I moved into my house in February 2009. The people who had it before me only bought it to fix it up. They purchased it in August 2008. During that timeframe they install new faucets everywhere in the house, including in 3 bathrooms. They used the same model of faucet in all 3 bathrooms.
It is located here: http://www.americanstandard-us.com/products/productDetail.aspx?id 69
In one of those bathrooms I started having problems with the faucet back in May or so. It started to drip and as the weeks went by it dripped more. I turned the cold water valve to OFF. It still dripped. There was no hot water valve under the sink and I didn't know which valve in the basement was the correct one so I couldn't test that one.
I eventually took apart the cold water handle to check the inside of the faucet. Everything looked fine to me (I'm no plumber though). But I didn't expect anything out of the ordinary because it is less than a year old. I put the cold water side back together and turned the valve back on underneath the sink. It turns out that I ended up making it worse because I had a steady stream of water coming out of the faucet without even turning either the hot or cold knob to the open position. So at that point I just turned the cold water valve to off and went without cold water. It would still drip but it wasn't as bad and it wasn't increasing in frequency.
This past weekend my parents came over and looked at it. We found the water valve in the basement for the hot water for that faucet. We turned it off and did the same thing as I had already done to the cold water valve for the faucet. We didn't find anything wrong (didn't expect to because it is new) and put it all back together. Now the faucet drips more than it did before (but not a steady stream) and I can hear it now as the water falls down the drain. It is very annoying. And I don't think it can be an issue of water pressure destroying the valves or anything like that because the other faucets are not having trouble.
What could cause both the hot and cold water valve in the faucet to be bad already when it is less than a year old? Is the main spout at fault? Is the only remedy to replace it? The American Standard website says the faucet is exclusive to Home Depot. I didn't buy it but I should still be able to get a replacement through the lifetime warranty, correct?
thanks for any suggestions
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wrote:

Maybe sand or other debris under the valve/cartridges and it will not seat properly? Did you check that the valves are seated *tight*?
Cartridges go bad, how long I don't know.
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If it has a lifetime guarantee, I would go talk to the folks at Home Depot and see if they will supply a replacement faucet. If it is a two handled faucet, and opening it up made the drip worse, maybe you should find a friend who has repaired faucets anmd have him/her look at it and see if they can spot anything that you did wrong when you closed it back up.
If the faucet has cartridges, it seems strange that both would fail. If it has old-style rubber faucet washers that push against a brass seat, the faucet washers are replaceable and so are the brass seats. So, try to find someone who has a little practical experience and have them see what is going on.
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On Sun, 8 Nov 2009 15:02:01 -0800 (PST), "hr(bob) snipped-for-privacy@att.net"

Click his link and look at the parts list diagram.
I don't see a need to replace the entire faucet. Just some parts, like the valve/cartridge.
"Lifetime" may mean on the finish (?).
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Brandon McCombs wrote:

That's weird. Taking something apart and putting it back together usually fixes whatever's wrong - at least that's been my experience.
I once did that to a clock that was running WAY fast and was never right. Afterwards it was right twice a day.
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wrote:

Not for a neighbor here.
The guy can do many things, but cannot fix a faucet leak.
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Take it to Home you probaly only need some parts , as lifetime is only to the Original purchaser. Most taps just needs parts they should give you those . If they don,t buy a Delta.
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wrote:

Is there a reason to take a faucet to HD? Seem like a lot of work to me.
Why should the store give the OP something? Help me out...
Your solution is to buy another faucet?
-- Your User-Agent: G2/1.0 is broken
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First suggestion is to install two new angle stops under your sink, the quarter turn ball valve kind. If you do not already have them also replace the supply lines with the good stainless steel braided lines.
Next purchase two cartridges and install them. You should now be drip free. The lifetime warrantee is for the original purchaser for as long as they own their home, so you will be on the hook for the $20 bucks in parts.
I have AS products in my home and rentals and I think they are the good stuff.
--

Roger Shoaf

About the time I had mastered getting the toothpaste back in the tube, then
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faucet. The OP bought the house from a party that was acting as a contractor. ( house bought in August to fix up and bought by OP the following February. Most likely the "contractor" never occupied the house as a resident) Ask AS how to obtain repair parts under the warranty,
I bought my house from the builder and never had a problem getting parts from Moen.
Charlie
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