During hurrican Frances we lost power for about 36 hours. When power came
back the alarm system came back on and it has this blinking "trouble" light.
Not sure what that is I called the alarm company, and after they verified my
ID, they told me "Sir, you don't have any warranty so we have to send
someone out here to check it out. It will be $85 for 30 minutes and $20 for
each additional 15 minutes". I told them I have been paying them each and
every month for the last 4 years and it does not cover this? He said no,
not for equipment problems, he did tell me they are not getting any signal
from our system. I said I get mail offering me free alarming system every
week, why would I not just discontinue service and just set up a new free
one with someone else. He told me I can't. I signed on this alarm system
in 2000 with a 2 year contract, so I should be able cancel anytime after I
fulfilled the 2 year obligation. He said not so, because after two years if
you do not call to cancel, it renews automatically for 2 more years, so now
I am on my third contract term that last till Feb 2006, and if I cancel now,
I have to pay from now till Feb 2006!!! Something is wrong with this! I
can't believe there is such a thing as a self-renewing contract like this.
I assumed (yes I know) that after the initial contract term, we are going
month by month.
Anyways, I told him I will check it out myself and hung up.
First, the alarm has a back up battery, which apparently ran out during the
time I did not have power. It is a small battery. I wonder if I replace it
whether it will improve the situation, not sure.
However, it appears the trouble light is related to the phone line. After I
spoke to him and hung up, I armed and disarmed the system a few times.
Magically the trouble light went off. I went to the phone to call them
again, only to find the phone line is dead. Then I remember he told me they
are not getting any signal from us, so it must be the phone line. The phone
line is dead. I waited a few more minutes, heard a beep at the alarm
control panel, and saw the trouble light came back. Picked up the phone,
dial tone is back. Made a few calls, hung up, then armed/disarmed the alarm
again, trouble light off again, picked up phone - dial tone is gone!
So it seems if I have dial tone, touble light is on and blinking. If I
reset the alarm to make the trouble light go away, dial tone is gone.
Puzzled - any idea what might be happening?
Thanks in advance,