My original complaint was that their "service [was] abysmal, their staff
inattentive, and procedures ridiculously long"
So, in response to the posts about me-
-Am I a jerk for complaining about poor service and warning others of
the problem? Perhaps, but it has been poor service [see facts below].
-Libel/Slander - in either case, truth is an absolute defense, and in
light of my original complaint and the facts [see below], I'd say truth is
on my side.
-I made the same complaints to their general manager (in much stronger
language), telling them that I thought they were inept, that they offered
poor service, and that I was a dissatisfied customer.
-I am most certainly not hiding my name and email (unlike those who
insult anonymously), if someone has a beef with me, by all means flame away,
I believe I'm right.
The lesson I've learned is that you have to stay on top of contractors to
get anything done on time. I started the process in the Spring, BEFORE they
were busy. The worst part is, that given the season, I clearly have no
choice but to stay with them and accept it.
-cost estimate given end of march;
-calls made to company to accept offer and begin process mid-April, original
p.o.c. had left the company;
-contract signed/measurements taken for Manual J at the end of April, with
6-8 weeks to installation given as timeframe;
-DC permit approved approx 6 weeks later;
-no notice given that install date would be delayed until >9< weeks after
contract signed and THEN installation was moved back a month (August);
-throughout this whole process, I never ONCE received a call from them on a
status of the project that was not initiated by me calling them first;
-process delayed because, and these are their admissions:
-staff turnover with no transition (i.e. my original
p.o.c. left and his files not picked up)
-DC permit (that was already approved) lost in the
-client manager unable to contact work-team scheduler
-job not scheduled until after my repeated calls (after
the original 8 weeks had passed)