this is a letter I sent to Sears regarding the quality of their Craftsman tools. I my or may not get a reply.
Re: Craftsman Tools & Products
To Whom Ever
In the many years that I have been repairing cars of mine, of friends & family and professionally, I have always purchased Craftsman tools because of their quality. The warranty was always a distance second in my purchase decision, quality was always the prime objective, quality. Craftsman was always a quality product, whether the product was a mechanics wrench, socket, ratchet or if it was a lawnmower, table saw, radial arm saw .... whatever, the product was a quality product, not anymore.
I purchased a Craftsman lawnmower. I had so many problems with it I took it back, within the 30 day re-turn period. I got so much grief from the store management on its return that Ill never ever purchase a Craftsman power product ever again. I have always recommended Craftsman products to friends, family and fellow professionals, but not anymore. There was once a time that the only place one could purchase Craftsman products was at Sears. There was once a time that Sears carried ONLY Craftsman tools, now Sears carries:
Rikon Wen Apex Pro DeWalt Port Mate Guhdo i-drill Black & Decker XCP
Of those mentioned above, Im only familiar with DeWalt and Black & Decker. These companies once were in competition with Craftsman, but Craftsman was almost always the choice, why, because the Craftsman brand was always a quality product and was always built, manufactured or made in the United State of America (USA), but the Craftsman product is now made in either Taiwan or China and the cost remained at the Made in USA price. Oh yeah, wasnt there a lawsuit in 2004 to wit:
A class action lawsuit has been filed against Sears, Roebuck and Co. on behalf of consumers. The suit alleges consumer fraud and claims that that Sears has been misleading consumers through false advertising that its Craftsman tool line is "Made in the USA." The suit states that promotions in ads, the website, on signs and labels that Craftsman is "Made in the USA" led consumers to purchase the tools out of a sense of patriotism. Consumers were also led to believe that Craftsman is of high quality because it is "Made in the USA." Pictures attached to the complaint clearly show metal parts from Austria, Denmark, China, India and Mexico on Craftsman tools boldly labeled as "Made in the USA."
The quality of the product is declining, but the cost continues to escalate. Well, if I can, Ill see to it the as many people I know never buy a Craftsman product ever again. If I can, i will see that this letter gets out to some Craftsman Blog out on the internet.
Thank You for ruining a great product just to increase your profits,
So there you go, this is my opinion take or leave it.