One company came to our home and showed us their windows. They told us
that there are two warranties for their windows. One is from them
(lifetime). Another is from the window manufacturer (35 years
warranty for free labor and parts and no prorated) which means if they
go out of business and we still have the manufacturer warranty. Sound
great. We signed the contract. I reviewed the contract next day and
found there is nothing about the window manufacturer warranty in the
contract. I called the company and asked them where the manufacturer
warranty is. I got the call back and was told that they would send me
the manufacturer warranty. A couple days later, I received the letter
from the company and found a copy of the manufacturer warranty which
seems that the windows are covered for 35 years with free labor and
parts. Just for cautions, I called the window manufacturer by the
phone number on the warranty and asked whether the warranty will be
honored. I was told by the manufacturer that only parts are covered
and the first person told me that I have to pay the shipping. I feel
that I can't trust the company anymore so that I called the company
and told them that I wanted to cancel the contract. They told me that
I should cancel it yesterday because there are only three business
days to cancel the contract which expired at midnight yesterday. They
don't let me cancel it. But I told them that the information (the
manufacturer warranty paper) is provided for me is not right so that I
couldn't make the timely decision. What should I do now?
I feel for ya .. we are working on buying windows right now as well. It's
worse than buying a used car. :(
Can you contact your local TV station that does this kind of thing? I would
give that a try.
"The early bird gets the worm, the second mouse gets the cheese."
The whole window installation racket is starting to become a big scam. I
constantly have would-be window installers trying to sell me windows all the
time at highly inflated prices.. Window prices vary. However, installation
should cost more than $ 150 per opening on retrofits. Nail-in windows
installation labor runs about $250-350 per window opening. Shop around
and you will find a variety of prices.
They lied and you could not make a decision till you found out the
truth. Contract void. Write them a letter state that and that you are
canceling the job and wont authorise payment because warranty is not
what was agreed upon. If they show up call the police, its your house,
since they lied they have nothing to stand on.
If you gave them a ck already call the bank to stop payment, even at
this time of day. If they cashed it and refuse a refund contact the atty
general. Or you could have the job done, nobody offers labor in
replacements. A bad taste you will have if they do the job. Or have
them do it and refuse final payment, let the courts decide what the
warranty is worth.
You call them and tell them that they can either cancel the contract nicely
or you'll have the consumer protection fraud division of the state
investigate them for fraud. That usually stops it right there. Then just to
be on the safe side, you contact the Attorney General's Consumer Protection
Division in your state and you file a written complaint. Been there, done
that. If you go to a private attorney, you'll have to put money up front.
Consumer protection run by the state doesn't cost you a dime. It's what they
are there for and your taxes pay for it. Meanwhile, if anyone shows up, you
don't let them on your property.
Shame on you for not reviewing it *before* you signed it.
Hopefully you didn't also give them any money before reviewing the contract.
But, I agree with what several others have said. Don't let 'em touch
your house, and contact you state's consumer protection agency if the
installer won't accept your canceling the contract or won't return any
money you already gave them.
If you have given them any money, start realizing you may never see it back.
Jeff Wisnia (W1BSV + Brass Rat '57 EE)
"As long as there are exams in public schools there will be prayer in
i'm a little lost on one part of this.
so you are saying they faked or purposefully misled you with the
manufacturer warranty papers that they gave you?
if they, in good faith, have given you a copy of the manufacturers warranty
provided to them, specifying parts and labor for the make and model of the
windows that are to be installed, and the window manufacturer is saying
something different to you, it seems the real issue is with the window
manufacturer and not the guys you made the contract with.
you may have to do battle with the manufacturer to get them to enforce the
warranty they gave on their product to the contractor. you may be able to
get the contractor to do some of the fighting as well.
so who's really lying here?
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