One company came to our home and showed us their windows. They told us that there are two warranties for their windows. One is from them (lifetime). Another is from the window manufacturer (35 years warranty for free labor and parts and no prorated) which means if they go out of business and we still have the manufacturer warranty. Sound great. We signed the contract. I reviewed the contract next day and found there is nothing about the window manufacturer warranty in the contract. I called the company and asked them where the manufacturer warranty is. I got the call back and was told that they would send me the manufacturer warranty. A couple days later, I received the letter from the company and found a copy of the manufacturer warranty which seems that the windows are covered for 35 years with free labor and parts. Just for cautions, I called the window manufacturer by the phone number on the warranty and asked whether the warranty will be honored. I was told by the manufacturer that only parts are covered and the first person told me that I have to pay the shipping. I feel that I can't trust the company anymore so that I called the company and told them that I wanted to cancel the contract. They told me that I should cancel it yesterday because there are only three business days to cancel the contract which expired at midnight yesterday. They don't let me cancel it. But I told them that the information (the manufacturer warranty paper) is provided for me is not right so that I couldn't make the timely decision. What should I do now?
thanks,
Charley