Occasionally, a company performs well and deserves praise. I have a kitchen faucet, the style with a pull out spray nozzle in the spout. It developed a slow leak at the valve. Although it was manufactured in
2003 and installed in 2004, the company honored their warrantee and is sending the replacement parts at no charge. This is the kind of company policy which keeps customers loyal. My hat is off to Kohler.Joe G
My experience, too. Their customer service people are evidently allowed to go the extra mile for client satisfaction. Other companies in the faucet business have been reported favorably as well, but some have sold products that succumb too readily to a particular local water supply and make an offered replacement not worth the trouble. Gotta respect them for trying, though.
Joe
It's nice but rare to hear someone complement good customer service. Give someone bad customer service and you never stop hearing about it.
TDD
The Daring Dufas wrote: ...
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Probably be even nicer to compliment them... :)
Otoh, a nice complement to good service would be to also have a good product...
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If a manufacturer keeps replacing a crappy product, you may suspect the value of the item to begin with. If that makes any sense.
TDD
Ditto for Delta. They are sending me a new detrgent dispencer. 2002 model.
Simply a comment on the difference between "compliment" and "complement" as in the OP...
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Eye dont never mispel no wurds. "It's" fun to mess with "its" spelling. I forgot to put [sic] again. *snicker* I actually had a grammar checking program once but when I discovered that it was "politically correct", I erased it.
TDD
dpb wrote in news:hhl0g7$b09$ snipped-for-privacy@news.eternal-september.org:
Nobody rags on Ziva for word misuse.
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