Ceiling fan installation issues

[gwandsh]

We just had a higher end ceiling fan (Casablanca) installed in our bedroom. To avoid having to wire for a wall control, we opted for the wireless remote control model. The install was done by a recommended and local licensed electrician.

The fan is up but won't respond to the remote. The initial installer suspected the receiver unit in the fan base was faulty, so we exchanged and got a new receiver/remote kit. They then installed this one, and it still didn't work. We tried the remote as close as six inches from the installed receiver, and yes, the batteries were fresh.

The company senior electrician came out and hard wired the fan (bypassing the remote) and it works fine, He took the remote and receiver to his shop for testing. Apparently they both work fine, so now he suspects that there is some type of interference precenting the remote and receiver from working together.

We live a few miles from an airport and have a flight path close to overhead. We get plane traffic perhaps 10 times per day. Other than that, our neighborhood is like any other in town. In the same bedroom we have an LCD TV that works fine by remote. A few feet down the hall is my wireless router, which services laptops all over the house.

Anybody encountered anything similar, or know if this "interference" idea is a valid one? I am now concerned that the electrical contractor will ding us for 6+ hours troubleshooting when the intitial install quote was 2 hours.

[Oren]

Look in the manual for DIP Switch settings. Maybe change the pins for another frequency ?

Two fans with the same settings may act up and not work.

[gwandsh]

Thanks, but the dip switches on both units were verified and tried in several settings. They don't appear to be the problem, as they worked fine in the independent test.

[RBM]

The electrician installed the fan for his quoted 2 hours. If the fan has issues and you asked him to figure them out, he gets paid for his time.

Sometimes the wireless link between the transmitter and receiver looses it's memory and has to be reset. Depending upon the model of the wireless device, there are different procedures. If you go to casablanca.com and look up your model, it will give you the procedure. Certain older models are no longer listed on the website, but a call the their tech dept and they'll talk you through them.

[Ron in NY]

Try turning your wireless router off. It sends out a continuous signal 24 hours a day, and might be interfering with the wireless connection between the fan's transmitter and receiver.

RON ======================================================== Remove the ZZZ from my E-mail address to send me E-mail.

[John Grabowski]

*I'd call the factory and ask their opinion.

[Oren]

Seriously, I doubt it will be his router. He can try that, but what about the router next door? < 300 ft.

My fan works with everything wireless running, Plenty of things MIGHT interfere - microwaves. cell phones, wireless NIC cards, garage remotes and so on.

[JoeSpareBedroom]

When you spoke to the manufacturer on the phone, what did they say?

[Tony Hwang]

Hi, What is the frequency range of the remote? Know what type of mode it works with; like PPM,PWM, FM, etc. Do you have other wireless device like wireless router for internet? Remotely air port radar could interfere swamping the remote.

[Stormin Mormon]

Would be interesting to know if the transmitter was RF, or IR, or what kind of signal.

[trader4]

All the ones I&#39;ve seen are RF. It&#39;s hard to imagine that there is such interference from something that even with the transmitter right next to the receiver it won&#39;t work. As others have suggested, I&#39;d be calling the help line at the manufacturer.