We recently purchased wall-to-call carpeting for our family room from Home Depot, who contracted out the installation to a local firm. While the carpet layer was stretching the carpet with some kind of stretching contraption, he made a 5 inch hole in a wall. He stopped working and called his supervisor, who came over to the house. The super evidently talked my wife into believing that the wall was weakened from a water leak the year before, and so they were not responsible for the damage. He had her sign some form that said that the job was completed satisfactorily and didn't leave her a copy. My wife knows very little about repairs and her English is not that good. I guess she felt intimidated in that situation. Anyway I just went to Home Depot and talked with a manager, who said that he would look into the matter and call the carpet installer to get their side of the story. My question is, how can we prove that the wall was strong enough for the carpet installation? We've never had any trouble with the wall before. Shouldn't the carpet installer have taken proper precautions to not damage the wall? Thanks for any advice/suggestions.
- posted
20 years ago