We had Cardell kitchen cabinets installed in a new house. The finish
quality is very poor, visible sanding scratches, streaked stain that
is obviously not a natural variation in the wood, a crack entirely thru
one door, remarkably bowed doors, rough edges on doors that feel and
appear like planing or saw marks and bubbles or sand under the clear
finish that leaves a sandpaper feel to parts of the wood, a one foot
gouge in a piece of cabinetry. We have a long list and pictures. The
builder talked to to the distributor who talked with the Cardell rep.
Cardell rep stated the cabinets were made to "industry standard" and
will not replace the identified doors/drawer fronts. To my knowledge
the Cardell rep has not seen the cabinets either. The distributor told
us these are the "Chevy" quality of cabinets, not upper end custom so
we won't get a custom finish. The distributor will replace a "few"
doors at his expense, otherwise that is all anyone will do. We were
told the Cardell people are difficult to deal with. Everything has been
paid for as we had a construction loan. How would others deal with
this? Thanx in advance for all advice.