Can't pop the top of Maytag clothes dryer

I have a Maytag model DG4000 clothes dryer I need to service. I haven't found a manual for this precise model, but it appears to be one in which access is via a pop-up top, with a pair of latches in front that are released by pushing with something like a putty knife. I can feel the springiness of the latches, and have even found a video on Youtube showing how it's done, but the top on mine stubbornly will not pop up.
Has anyone encountered this before, and solved it? I suspect there's some rust somewhere that is preventing my success, but have run a putty knife along the front and both sides and they seem to be clear. I don't know what the back hinge looks like, so don't know how to proceed if that's where the problem is, and there's still a possibility that something along the front or sides is the issue.
Any insight would be appreciated.
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cj,
Sounds like you have the general idea. In my experience the top does not "pop up" but is easy to pry up free of the latches. There may be a hidden screw or two holding everything together. On mine there are 2 philips heads under the lint screen. If you get truly desperate Maytag has "on-line" chat
Dave M.
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On Sunday, February 22, 2015 at 8:15:42 PM UTC-6, cjt wrote:

The parts list shows 2 screws a few inches above the bottom.
http://www.maytag.com/digitalassets/MLPDF/Repair%20Part%20List%20-%20DG4000.pdf
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On 02/23/2015 09:37 AM, bob_villa wrote:

Many thanks to all who replied. With your help I succeeded where previously I had failed.
:-) :-)
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You may not be pushing the latches in far enough, you may need to help the putty knife go in further by applying a hammer to the handle. That's what I had to do more than once because that area does rust over time.
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