Avast fraud

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trader_4 wrote:

Hi, More than that. Every one is responsible for his(her) actions. If I ever did make this dumb mistake coughing up 179.00, I'd just tick it off as a learned lesson and move on rather than crying out LOUD to the world; all the people around the world can read the OP, some laughing, some feeling sorry, some wondering about her IQ level. I wonder if there is an invoice and payment receipt?
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On Friday, August 22, 2014 7:02:18 PM UTC-7, Tony Hwang wrote:

See desired info on COURTEOUS new thread
HB
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alt.home.repair:

You are an example of right-wing horseshit.
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On Friday, August 22, 2014 11:14:20 PM UTC-4, Nil wrote:

No, I'd say you're an example of lib denial. Do you deny that conservatives believe more in self reliance, responsibility for one's own actions, while libs believe that more govt agencies, more govt programs, more govt spending will fix everything? How's that working with say, welfare and the war on poverty?
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Bottom of the page... http://www.avast.com/en-us/total-support
However, avast! Total Support is more than just technical support for avast! As part of our paid-for Premium Support Services you can get unlimited support for all of the following items: Issues:
Virus, malware and spyware related issues Slow computer Root cause diagnostics Browser configuration Network connection Set-Up/Configuration: Email client accounts Wireless networks Software programs Peripheral devices (tablets, smartphones, printers, etc.) Browser - configuration & support Data backup assistance Network file sharing
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dadiOH
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but it sounds to me like you got what you paid for. You've apparently taken hours of their time
WhAAATTT!!! They (incompetents) took hours of MY TIME
and they were able to do a system restore for you.
Did you miss where I said SEVERAL time in this thread that I can do a System Restore myself!

I did see where you said that, but that's still their job: To do what they can. If not a fix then a system restore. I don't know what transpired, of course, but from the company point of view you took up several hours of employee time. Whether or not they were incompetent, they did fulfill their part of the bargain by providing a tech person for you to talk to. None of us can judge who was at fault there.
Maybe the whole thing is not a loss, though. You should have backup sufficient that you can afford to lose your system. Given that you wanted to avoid a system restore I'm guessing you had data to lose and therefore didn't have adequate backup.
Unfortunately, it requires a lot of information to really manage a PC and do adequate backup. The first thing I would do in your case now would be to create disk images -- compressed copies of your C drive that can be stored on DVDs and reinstalled if necessary. Then create two external copies of your important data to store elsewhere in the house and at another location. Otherwise, next time you run into trouble System Restore might not work and then you could be faced with buying a new copy of Windows... and losing all of your data.
But it sounds like you really need to find someone handy to set that up for you.

I don't see any value in blame, but I do think you might have unrealistic expectations. Just like with home repair, it's not always easy to tell whether a contractor is being honest. But in computers as in home repair, there are limits to what can be done. Rather than blaming them or yourself, I think you should use the opportunity to figure out a repair and backup plan for the future. You should be able to lose your computer tomorrow and not lose family photos, tax records, or anything else of value that you have on it.
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On Saturday, August 23, 2014 10:04:13 AM UTC-4, Mayayana wrote:

Read the other thread that DaddiOh started. It sounds like there is a scamming company behind this.....

You have to be careful to define what you mean by system restore. There is Windows system restore, which uses restore points it creates that you can try to use to return you system to the state the system software was in anywhere from a few days to months ago. And then there is restoring the system in the sense of using the backup image that is typically provided which will wipe out everything and return the system to the as-shipped state.

If it's returning the system to it's originaly state, that can be accomplished by using the image that almost every system comes with today that's on a separate drive partition. And they also typically tell you and bug you for a long time to make a further copy on DVDs, in case the drive fails too. And even if you don't have that, you don't have to buy a new copy of Windows. The major PC manufacturers will sell you a copy of the as-shipped software for some reasonable fee, eg $40. For that you get not only Windows, but also any other software that was bundled in, eg MSFT Office, etc.

Yes, that's what I suggested days ago. Figure out how to save what needs to be saved, then restore the PC to the as-shipped state. Given that this also now does appear to be an actual fraud by a third party company, HB could also file a complaint with AVAST and the FTC.
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On 8/19/2014 11:40 PM, Higgs Boson wrote:

Avast antivirus is free ... whats to buy?
John
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On Saturday, August 23, 2014 2:00:56 PM UTC-7, John wrote:

Avast sells various anti-virus programs. Mine is a paid one.
My problem is not with the anti-virus; it's with a separate "support" program that I bought, which turns out to be very possibly fraudulent.
HB
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alt.home.repair:

I'd say that the fact that you brought this irrelevant screed up in this discussion and in response to my post says that you're paranoid, close-minded, obsessed, and looking for someone else ("libs") to blame.
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On 8/24/2014 6:45 PM, Nil wrote:

Trader is more on topic than most poster, such as Higgy / Sara and her wandering.
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alt.home.repair:

"Pulled pork" seems to be pork (ribs, usually) that's cooked a long time until the meat can easily be pulled off the bone. Of course it can be barbeque!
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On Sunday, August 24, 2014 6:56:06 PM UTC-4, Nil wrote:

Wrong. Pulled pork is shredded pork that comes from pork butt or similar cuts. I've never seen anyone shred ribs.
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alt.home.repair:

In this case I would say Not. Not even close.
His paranoid rant had nothing at all to do with the topic at hand or my post.
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On Sunday, August 24, 2014 7:17:38 PM UTC-4, Nil wrote:


It wasn't a rant, just a brief observation. It does have something to do with it. HB is a classic lib. She's looking for some "ombudsman" or govt a gency to solve her problem. She refuses all help from the many folks here that have offered to help her solve her PC problem if she would just tell them what's wrong. And then it turns out, she's being dishonest herself, c laiming in her first post that Avast was ignoring her, then the next day, t elling us that Avast had responded both in writing and with a phone call. Then, in typical fashion, not telling us what they said.
The basic claim that it's fraud sounds like a stretch too. They sold her a service, she admits they provided phone support for a previous problem and helped her restore her PC. But she says that resulted in some lost data. Any bets that the lost data was because HB didn't have stuff properly back ed up? Or didn't back it up properly before doing the restore? And in this incident, she says they spent several hours trying to help her. Anyone wan t to bet that after trying the obvious, they suggested that she restore the P C to the as-shipped software load, but she refused? I know if I was providin g software phone support and guaranteeing to fix *anything*, that would be one of my suggestions, because it not only works, it's a CYA to meet the alleged claim that you can fix anything.
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On 8/25/2014 8:46 AM, trader_4 wrote:

It does have something to do

for some "ombudsman" or govt agency to solve her problem.

One time when I'd been declined for a job, I mentioned that in passing to my sister, the lib. Just like the rest of you libs (like Sara), she suggested that I contact some govt agency, and see if I could force them to give me a job. I figured heck with that, if they were forced, the company would find a thousand ways to make this here government forced hire miserable.
Affirmative action hires are for you libs.
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No, pulled pork is usually made from a Boston Butt or a picnic/shoulder and the only way to get it to "pull" is to smoke it at 225 degrees until it hits at least 195 degrees internal temps. Usually at least 10 hrs, YMMV depending on the size. Anything less and it will slice but not pull. Of course it *HAS TO BE* que'd or otherwise its just pork Right, Ed !!!
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wrote in

Ever eat kalua pig? The whole pig is cooked (steamed, basically) in an imu which is an underground pit. Once cooked, ALL the meat is like pulled pork.
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dadiOH
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On Monday, August 25, 2014 11:23:43 AM UTC-4, dadiOH wrote:

Yes I have. IDK what they specifically did with the ribs, but I guess they could shred it too. But then they don't call it pulled pork either. My point was that in most of the USA, pulled pork is not typically made from ribs. It doesn't make sense because the ribs are worth more sold as ribs and other cuts of meat, eg butt is cheaper and better suited to shredding for pulled pork.
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Up until the marketing programs in the early 70's, the ribs were considered a waste cut. They still are a waste cut, just one that can be monitized.
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