I have a 1 year old GT 5000 With the 54" Deck and am now waiting for
the 3'rd New Deck to be sent to me for the bracket that holds the
Idler Pulley cracking.
Was wondering who else has had this problem?
I told the service guy it was a bad design when he replaced it last
time and he told me he had never seen that happen before on these.
Yeah right! The second new deck has only lasted about 10 mowings and
that cheap Bracket is already cracked in the same spot and is ready to
This thing is used to mow about 3 acres of residential lawn that is
not rough and in great shape and this piece of crap can't even do
The thing that fries me is they make you wait for a week or two to
have some guy come look at the problem, and then another week to UPS
me a new deck.
In the mean time I have to pay someone to mow my lawn which needs it
every 5-6 days at this time of year.
Thank god this is under warranty for another year. I want to return it
cause I am not going to spend $900 bucks for a new deck every year but
Sears does not care.
There customer service is atrocious, they just pass the buck till you
finally give up bugging them.
Never again would I buy a major item from Sears. Especially the large
mowers that they leave you hanging with for weeks while they so called
"take care of you".
Any ways enough venting, just was wondering who else has had this
problem with the 54" decks