Its storytime again guys and in the process, maybe I can "learnt" the
homemoaners a thing or two.
Customer calls today (first let me describe my customer)
He's actually a nice guy. Ive seen him at church, has a passle of
kids, Ive coached soccer with him, etc. Pretty normal, eh?
He calls my house (not my office). I call him back on his cell and
left msg. He calls me back on my cell and leaves msg.
I call him again and we connect. He tells me that he and his partner
have 3 bldgs in the neighboring town (slum property) and he needs the
furnaces tuned up. 2 furnaces in each bldg within couple miles of each
other. Oh yeah, one isnt working well???? Wants to know:
How much to service them
Can I give him the friendly price
Can his partner look over my shoulder so he can learn some of this so
he can check it out next time (YES, he actually asked me that!!)
Oh, I forget to mention..........he first asked if I still do this
type of work?? (Lemme think...about 25 yrs now????)
Then he proceeds to tell me that he called all the other guys and they
are weeks out before they could get there?? Again.........I guess Im
chopped liver....he called me last hehe. I tell him, No, Im not weeks
out. As a matter of fact, I can fix the broken furnace today. I will
then schedule the other tune ups for about 1-1/2 to 2 wks from now.
He says, Nah, just do them all at once.
Normally, since I know the guy and he has several furnaces, Id cut him
some slack and apply a few "multi-discounts" BUT with all his antics,
I quoted him regular rates. Screw him.
Wake up and smell the roses boy. You want a deal? Act like a human.
Do you see something wrong with the owner or maintenance person getting tips
from a "pro" on what can reasonably be done. If it takes you time to
"teach" then it's reasonable to add that time to the bill.
Are you really that short of work that you WANT to change filters and such?
You're a dipshit, Gilmer. His furnace doesnt work. He wants to watch
me fix it, ask a million questions and get what he can so he dont have
to call me next time.
Sorry pal, it dont work that way. Ive got 25ish years of expensive
time and training in the business. Im not giving it away. You want to
learn? I'll give you a 5 day class that'll cost you about 10 Grand.
........and as far as the filters...........I dont even carry them.
You want reasonable? Change your filters regularly and use a shop vac
on your furnace once in a while. Other than that, read the owners
manual. You wanna learn? Go to a tech school and tell me how much they
charge you by the time you're finished.
By the way, Gilmo............Bite Me!
Filters are normal maintenance that is *supposed to be performed by the
owner*....just like your supposed to get your vehicles serviced regularly.
Now here's a news flash for you sport, "reset" buttons are SAFETY DEVICES
AND THEY TRIP FOR A REASON. How many times do you hit your "reset" button
before you call somebody??
*NEVER* reset a tripped safety device (including circuit breakers) without
finding out the cause of exactly *WHY* it tripped.
I would have loved to see a homeowner hit the "reset button" on one I
worked on last week. The rollout switch tripped. Pushed the button and
stood way to the side. When it fired, boy howdy! Dumbass installers
left out the LP kit, flame rollout big time! Mr. Homeowner, you go
ahead and push all the "reset buttons" you want, just make sure all of
your various insurances are up to date.
Reminds me of the call I had bout two years ago. Summer time, the AC
tripped the 15 amp breaker. She reset it a dozen or so times to get it
to stay on, but the AC still didn't work.
Troubleshooting finds a shorted fan blower motor in the air handler.
After reseting a dozen or so times (and sending major power surges)
the contactors on the board fried. So, that multiple reset cost the
family a new board. In addition to the motor which had gone out.
Christopher A. Young
You can\'t shout down a troll.
Perhaps that would not have happened had the home owner gotten a little
instruction from a service man on the previous visit?
The material the manufacturer wants the installer to leave to the owner is
close to useless. I read my "handout" and it had the boilerplate info
saying that the unit should be powered on for 24 hours before actually
starting it because the needs to bring the lubrication oil to operating
temperature. Trouble was that this particular unit didn't have a crankcase
heater. Fortunately, my installer didn't have a bad attitude and I was
able to ask him questions.
Actually, you're correct that most home owners really don't know much
about their equipment. I'd not done any work on this unit until this
day, so there wasn't a lot of chance for education.
However, it's a good subject for this group. What are some of the
things that HO's should know about furnace and central AC? You mention
the crankcase heater, for the outdoor AC unit. That's a good one to
Christopher A. Young
You can\'t shout down a troll.
No you don't. I will not take the responsibility for you to reach over and
stick your finger in there and oops...
When the panels come off the HO has to keep his distance. Never seen a women
stupid enough to want to stick their hand
in there but some of the guys are just plain window lickers...
Joseph you are right up to point I would not want anyone putting hands
on anything while I am working, however when you find or suspected
problem and before you begin to work you should show customer
what you are going to do and after you are finished what you did
As good tech customer should be always advised of your statue
Dido say that
Obviously you're free to watch. Remember though, Im not there to teach
you and I wont unless you want to pay a class fee.
Watching may cost you a bit more depending on how much your mouth
No, you're not paying attention. He called to have it fixed (along
with 5 other tune-ups). It hasnt been scheduled yet.
If it were simple, he wouldnt be calling me now would he Einstein?
DIY??? If he wants DIY, then he doesnt need to be calling me. You want
to learn something? Go to a school that teaches it. Im not teaching
you on the job.
You'll just never understand, will you Gomer?
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