Its storytime again guys and in the process, maybe I can "learnt" the homemoaners a thing or two. Customer calls today (first let me describe my customer) He's actually a nice guy. Ive seen him at church, has a passle of kids, Ive coached soccer with him, etc. Pretty normal, eh? He calls my house (not my office). I call him back on his cell and left msg. He calls me back on my cell and leaves msg. I call him again and we connect. He tells me that he and his partner have 3 bldgs in the neighboring town (slum property) and he needs the furnaces tuned up. 2 furnaces in each bldg within couple miles of each other. Oh yeah, one isnt working well???? Wants to know: How much to service them Can I give him the friendly price Can his partner look over my shoulder so he can learn some of this so he can check it out next time (YES, he actually asked me that!!) Oh, I forget to mention..........he first asked if I still do this type of work?? (Lemme think...about 25 yrs now????) Then he proceeds to tell me that he called all the other guys and they are weeks out before they could get there?? Again.........I guess Im chopped liver....he called me last hehe. I tell him, No, Im not weeks out. As a matter of fact, I can fix the broken furnace today. I will then schedule the other tune ups for about 1-1/2 to 2 wks from now. He says, Nah, just do them all at once. Normally, since I know the guy and he has several furnaces, Id cut him some slack and apply a few "multi-discounts" BUT with all his antics, I quoted him regular rates. Screw him. Wake up and smell the roses boy. You want a deal? Act like a human. Bubba
- posted
17 years ago