A thread to warn consumers about buying a shed on-line from Walton's.
After much deliberation and reading I decided to buy a shed from
Firstly the shed was allocated a delivery lot long after the guaranteed
On the day it was due to be delivered I received a phone to say it would
come the day after!
The shed arrived, delivered on an old flat bed and completely sodden
I unpacked the instructions to find a paper mache mess, the screws
supplied were so rotten they were rusted together!
The quality of the wood was laughably thin and uneven. The roof and
floor are made of chip board and completely soaked through.
The roof felt was damaged and useless.
The thin plastic windows were damaged.
My assumption is that the shed has lay outside for years.
Anyway I wanted a refund, I called Walton's daily, several times per
day, I wrote numerous emails but received no reply or answer to any.
Eventually after a week of trying I managed to get through and was met
by a very cheeky unprofessional person that basically told me to get
I needed a shed so I bought new wood for the floor and roof, new roof
felt, screws, nails and extra wood to brace the shed together as the so
called roof truss was just two lengths of cheap water damaged pine.
To cut a long story short I paid £379.99 for the shed from Walton's and
spent a further £220 on materials to make it good.
My advise to some one wanting a shed this summer is buy from a local
reputable shed builder never Walton's they are an utter disgrace.
If one doesn't get a civilized reply after 2-3 tries, here's what to
do (at least what I do).
Locate the Present/CEO/whatever of the company, and send him/her/it
fax setting forth SUCCINCTLY what your problem is and what you have
unsuccessfully tried to do
If no reply within 2 days,contest your credit card charge (you DID
put it on a credit card? That's one reason why people use cards -- to
have redress if they're getting shafted).
Then send the Lord/Lady High Executioner a letter, Certified Mail,
RETURN RECEIPT REQUESTED (or whatever that's called in your country)
enclosing a copy of your previous efforts, and giving them a DEADLINE
Usually, unless they are really stupid thieves, the top dog/cat will
buck the problem to someone high up enough to solve it. It will end
up a lot cheaper than the AWFUL 220 extra you say you spent on this
Unless there's something you haven't included in your report, I'm
sorry you pissed away good money after bad on lower level jerks.
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