I have a solid (not glazed) uPVC door on the side of my garage. It has
always been a bit difficult to lock/unlock from the outside but has
operated normally from the inside until today. I cannot turn the key
at all, from either side. Has anyone any suggestions as to how to open
I had the installers out to it soon after it was fitted and was told
'Some doors are like that.'
Do I need to get them back, should I call a locksmith or is it
something I can do myself, if I can get the door open?
Presume the lock is locked and key won't work, not just a case of the handle
not turning. How long since the door was installed? Might depend on your
warranty, but it it's less than a year since fitted I'd get the fitters out
again to replace the lock. "Some doors are like that"? . Right.........
Perhaps you could tell the NG which company fitted it so we can avoid them.
I had a similar problem with my french door (UPVC approx 10 yrs old),
the key was difficult to turn to unlock/lock, especially in hot weather.
A minor adjustment of the hinges was freed the locking mechanism, as the
bushes on the hinges wore the locking bolts were catching, this was
exacerbated by the expansion caused by heat.
You may have to get the door open to access the adjustment screws.
The frame might not be sitting vertically in the opening, which can
interfere with the locking mechanism. The door might have dropped slightly,
which again will mean that the bolts and hooks on the door will not be
aligned with the frame. You could try lifting the door slightly by levering
it up using a length of wood with a brick or two as a fulcrum, while someone
else tries turning the key. Try lifting the hinge side, the handle/lock
side, and the middle, in case you can bring the locks into alignment enough
to let you unlock the door.
Returned this evening found the door could be unlocked!! I have not
relocked it again but this weekend will take the advice given by
several of you and see if anything is out of alignment.
Thanks to everyone. This sort of community is great isn't it?
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