My friend has a reverse mortgage that was with B of A that was then sold to Champion.

She has requested money from her line of credit, just to get the run around from them. Why can't she get her line of credit money? Sent everything under the sun to them, just to be told that it is not complete, pages are missing, and just about everything you can imagine someone, giving you the run around, would say. Is it legal for this Champion Mortage Co. be allowed to mess around with the older folks? When my friend got the reverse mortage, she got it to make her life easier as she aged. All this company is doing is getting her frustrated and she doesn't understand why they won't give her her money. Anyone else having the same problem? I can not get past this one person to someone who has the authority to get the funds released to my friend. Please help!